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  • Posted: Dec 24, 2018
    Deadline: Not specified
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    Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are ...
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    1st Level Operations

    Job Summary

    We are now looking for a 1st Level Operations professional. This job role is responsible for the coordination, support, management and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

    Responsibilities

    You will support the following systems and functions: note, this role requires you to work in shifts as it is 24hour support

    • Event management
    • Incident management
    • Remote site access control
    • Legal request execution
    • Billing operations
    • Assurance support activities

    Key Qualifications

    • Education: Academic degree, minimum on Bachelor level, in Engineering (IT, Telecom)
    • Minimum years of experience: 3-5 years’ experience of deploy system test and lead testing team.
    • Domain experience: area of expertise - Business Support System (BSS), Charging Systems
    • ISEB/ISTQB software testing qualifications would be an advantage

    Additional Requirements

    • Knowledge sharing & collaboration skills
    • Problem solving & creative thinking
    • Ericsson knowledge
    • English skills
    • Delivering results & meeting customer expectations
    • Analysing
    • Working with people
    • Manage instructions & procedures
    • Applying expertise & technology

    Method of Application

    Interested and qualified? Go to Ericsson on jobs.ericsson.com to apply

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