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  • Posted: Jan 2, 2019
    Deadline: Jan 7, 2019
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    Kenya Trade Network Agency (KENTRADE) is a state Agency under treasury that is mandated to facilitate cross border trade, Establish, manage and implement the Kenya National Electronic Single Window System (KNESWS). The overall objective of the National Electronic Single Window System Project is to facilitate international trade by reducing delays and lowering costs associated with clearance of goods at the Kenyan borders while maintaining the requisite controls and collection of levies, fees duties and taxes, where applicable on imports or exports. We are recruiting to fill the following positions below:
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    ICT Support Assistant

    Reports to: Assistant Manager, Infrastructure and Service Management

    Duration: Six (6) months (renewable once)

    Purpose for the Job: The position is responsible for managing the ICT helpdesk, providing technical support to resolve reported issues, installing software and devices and managing general administrative ICT issues the department.

    Duties & Responsibilities

    Duties and responsibilities at this level will entail: –

    • Receive and log in ICT incidents
    • Provide first line support
    • Escalate unresolved ICT incidents to specialist areas
    • Track and monitor ICT incidents up to closure
    • Generate progress reports
    • Troubleshoot and provide second line support
    • Communicate resolution of incidents to users

    Minimum Academic, Professional Qualifications and Experience

    • Bachelor’s degree in Information Technology, Computer Science or related field from a recognized institution
    • Cisco Certified Network Associate (CCNA), Microsoft Certified Engineer (MCSE) certification
    • At least two (2) years’ experience is ICT Service. Candidates interested in this position are also expected to fulfil the requirements of Chapter Six of the Constitution of Kenya. Specifically, they must obtain and submit with their application copy of Certificate of Good Conduct from the Directorate of Criminal investigations (CID).

    Method of Application

    Qualified and Interested candidates are requested to submit their applications Curriculum Vitae that contains details of qualifications, experience, copies of all certificates & relevant testimonials, email and telephone contacts including names, telephone and email contacts of three (3) referees who must be familiar with the candidates previous work experience.

    Candidates interested in these positions are also expected to fulfil the requirements of Chapter Six of the Constitution of Kenya Specifically, they must obtain and submit with their application, copies of the following documents;

    • Certificate of Good Conduct from the Directorate of Criminal investigations (CID)
    • Clearance Certificate from Higher Education Loans Board (HELB)
    • Tax Compliance Certificate from Kenya Revenue Authority (KRA)
    • Clearance from the Ethics & Anti-corruption Authority (EACC)
    • Clearance from a Credit Reference Bureau (CRB)

    Please note that applications without ALL ‘the Chapter 6 requirements SHALL NOT be considered.

    Applications should be addressed as detailed below and be sent by post, hand delivery or email so as to be received not later than January 07, 2019.

    The Chairman
    Board of Directors
    Kenya Trade Network Agency
    1st Floor, Embankment Plaza
    Longonot Rd Upperhill
    P.O. Box 36943-00200
    Nairobi

    E-Mail: vacancies@kentrade.go.ke

    KenTrade is an Equal Opportunity Employer – women and persons with disability are encouraged to apply.

    Any form of canvassing shall lead to automatic disqualification and only shortlisted candidates shall be contacted.

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