Junior Networking Engineer at Alternate Doors

Our Client is an ICT Company currently recruiting a Junior Networking Engineer

Responsibilities

Projects implementation

• Perform Site surveys
• Conduct pre-installation sessions with the customers to clarify the requirements, and set the expectations prior to installation.
• Take full responsibility for successful implementation of any project, that is: From design, Installation coordination, implementation, producing “as built” and commissioning documents, and come back with a signed certificate of completion.
• Stage the equipment in the lab prior to any installation, to make sure we have all equipment, compare with the order, upgrade to the latest SW version, configuring and checking that everything is working as per the “pre installation” design, and we have the required knowledge to install.

Source of knowledge

• Serve as the Point of Contact to all Technical difficulties
• Be an Expert with Radware, all the networking products we sell.
• Maintain the demo lab equipment in good working order. upgrade and test regularly.
• Present the demo capabilities to customers from within or from outside
• Research new products, stage and understand how they are operating in conjunction with our existing system
• Write a training manual for the demo equipment

Postsale

• Perform Postsale activities – Support customers calls, and physically visit them
• Maintain focus on the support cases with Radware’s support
• Maintain a table with the status of all SLAs, follow-up and promote renewals

Training Center

• Manage the Training Center
• Perform customer’s trainings
• Develop and maintain training materials (such as work papers, summaries etc.)
• Promote the Trainings

Logistics

• Manage the RMA technical process, provide all the technical details
• Follow-up on the delivery dates
• Coordinate the equipment deliveries, Notify the customers about expected deliveries, reflecting reality even if not as anticipated.

Reporting

• A bi-weekly meeting will be held with Gal  to follow-up on all open Projects, Presales progress, Service Contracts and renewals status, Trainings,  as well as any other issue that needs attention

Requirements

• A Bachelor of Science degree in ICT/Telecommunication of associated Engineering area.
• Outstanding Graduates are welcome
• Excellent Knowledge in IP – Mandatory
• Knowledge in Layers 2, 4 is an advantage