Call Center Assistant at Corporate Staffing Services Ltd

Responsibilities:

• Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining the database.
• Determines requirements by working with customers.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; forwarding requests.
• Maintains call center database by entering information.
• Keeps equipment operational by following established procedures; reporting malfunctions.

Qualifications:

• Must have a Diploma/Certificate in any field
• A minimum of 6 months working experience
• Experience working at a Call Center will be an added experience
• Working experience on outbound debt collection/sales environment.
• Must possess Strong communication skills and must be target driven
• MUST be Computer literate
• Excellent phone etiquette skills
• Understanding/working knowledge of Collection System is advantageous
• Ability to work with minimum supervision