Assistant Bancassurance at First Assurance Co Ltd

Description

Overall Job Purpose

To support the Bancassurance Manager in Business Development by providing Sales support and Customer Service.
Key
Accountabilities

• Accountability: Operational Process Support
• Accountable for achieving daily/weekly/annual income targets as cascaded from Bancassurance Manager
• Monitoring of progress towards achieving targets is done on a daily/weekly & monthly basis.
• Establish relationships with key clients or business influencers in the local area
• Ensure all regulatory requirements are met e.g. KYCs, TCFs, and ensuring compliance to the insurance act
• Ensure that all security held by the Bank on lending facilities are adequately insured
• Ensuring staff dealing with short-term insurance are adequately trained
• Ensuring claims process is followed and adhered to by both staff and insurances partners or service providers
• Visits to outlets to ensure correct adherence to processes and procedures
• Timely communication of all changes relating to insurance activities or requirements
• Adhere and ensure adherence to set SLAs
• Stakeholder management by working with Banks sales teams to set business direction and ways of conducting insurance business
• Working with compliance team to ensure all regulatory matters are adhered to
• Dealing with outlets ,operations centre to ensure full understanding of the insurance process & procedures
• Ensure that branch staff own and manage customer queries and complaints by taking ownership and resolving in a timely manner. Act as the escalation point for their unresolved queries and complaints.
• Motivate staff and ensure they are recognized through the Company’s recognition standards.
• Delight client with excellent service and assist them efficiently by sending relevant documentation and attending to any queries or related issues they may have timeously.
• Offer all relevant and up to date information regarding the product offered to assist the client to make the most informed choice, such as explaining the types of cover that is offered and what the benefits and features are on the product.
• Retain existing and attract new customers by providing customer service through living the Barclays values
• Drive growth in Bancassurance business within their regions.
• Support Bank’s Bancassurance Officers, Lead Generators, Sales managers and Relationship Managers with First Assurance products, service and process.
• Prospect and market various First Assurance products to prospective Banks’ clients and advice customers on the adequacy of cover requested for in relation to the policies available.
• Oversee the operational aspects of Bancassurance business at the branch i.e. underwriting, claims, finance and customer service as well as preparation of quotations, negotiating terms for customers and closing sales.
• Ensure all collaterals and assets that have the Bank interest are properly and comprehensively insured and the Bank’s interest properly noted in the policy.
• Ensure that the Bank, customers and staff insurable assets insured under the branch are renewed on time and that the premium is paid up.
• Carry out market research, customer data mining and segmentation and provide customer feedback to Bancassurance Manager for the development of new products and enhancement of existing ones to suite the various market segments.
• To facilitate timely issuance of relevant documents
• Ensure that all queries on technical insurance issues from customers and branch staff are addressed promptly while providing technical guidance.
• Ensure compliance with all regulatory and internal procedures in regard to Bancassurance business.
• Organizing training, seminars and scheduled functions to ensure loyalty.
• Premium collection and remittance.

Role / Person

Specification

• Education and Experience Required:
• University Degree preferably in a business field from a recognized University
• Over 5 years in insurance sales, 3 years of which must be in Bancassurance sales
• Must have underwriting experience
• Professional qualifications
• ACII, Diploma in Insurance (UK) or
• AIIK, Diploma in Insurance (Kenya) or with good progress in either.

Knowledge & Skills:

• Knowledge to Insurance products in the bank set-up with knowledge of the Bank’s set standards, policies and the operating manual.
• Good people management skills
• Excellent communicator with ability to work effectively in a diversified set up and in a highly collaborative team environment.
• Proven ability to respond quickly, independently and appropriately to competing priorities under tight deadlines
• Personal organization and thoroughness coupled with the ability to work under minimum supervision with good Judgment and decision making skills.
• Knowledgeable in compiling data and preparing a variety of reports as well as ability to verify the accuracy of documents
• Negotiation skills
• Organizational skills

Competencies: (Maximum of 8 competencies)

• Personal and Interpersonal skills
• Reporting writing
• Decision making skills
• Relationship and networking skills
• Persuading and Influencing skills
• Ability to work under pressure
• Change management skills
• Mental & Environmental
• Demands

Special work requirements:

• Business change accountability:
• Recommend Change
• (RSA Specific)
• Finance/Resource accountability: