Enterprise Systems Support Analyst at Safaricom Kenya

We are pleased to announce the following vacancy in Digital IT Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Reporting to the Senior Manager Channels Solutions, the position holder will Provide 1^st and 2nd line functional andtechnical support of Oracle Enterprise Resource and Planning system, Retail Systems and other related systems.

Key Responsibilities:

• Provide expert support (and management where applicable) for POS and ERP modules and related applications.
• Ensure Data and/or Application Availability of the POS and ERP modules and related applications.
• Provide first line support (and management where applicable) for all other internal applications within the ERPteam’s jurisdiction.
• Escalate and source expertise where necessary
• Involvement in testing new products, services and technologies.
• Test new and upgraded applications before implementation and rollout.
• Proactive Application monitoring of POS and ERP Systems.

QUALIFICATIONS

• University Degree in Computer Science or any other Information or Technology related discipline
• Programming skills in PL/SQL is a pre-requisite
• LINUX certification is an added advantage
• LINUX Scripting and basic administration
• Oracle E-Business suite training is an added advantage
• At least 2-3 years experience in a client server environment with two years DBA and / or Application support experience
• Programming using PL/SQL and UNIX scripting
• Programming skills in any 4GL or a functional programming language e.g. SQL