Franchise Support Manager at Jibu

Reports to:    Country Director

Start date:     Position available immediately, preferred March 2019

The Position:

Jibu is looking for a dynamic Franchise Support Manager. This person will be the key point of contact between the franchise business partners (Jibu store owners) and JibuCo, support business partners in key business aspects such as business plan development, new store openings, staff training, new product launches, regularly review and advise franchisees on business performance as well as enforce compliance to franchise agreement.

Essential Duties & Responsibilities

1. Healthy franchise businesses

1. Own the development of the distribution strategy and implement it effectively across the network
2. Advise franchisees on the critical business decisions to grow their business in a sustainable manner
3. Facilitate communication within the franchise network to ensure flow of information and healthy collaboration between franchisees
4. Identify and share best practices to improve overall performance of the network
5. Study processes and procedures and suggest where system re-engineering is required

2. Franchise network expansion

1. Lead new store openings and coordinate the build out process according to the desired opening timeline
2. Ensure new stores are effectively delivering on targets

3. Brand standard enforcement

1. Coordinate audits at franchises as well as agents such as resellers to ensure full compliance with brand standards
2. Act as single point of contact for internal and external feedback about brand standard adherence

4. Customer experience

1. Ensure all franchisees and teams have been trained and are complying with Jibu customer experience standards
2. Review customer feedback data to continuously improve Jibu’s customer experience philosophy

5. Training & capacity development

1. Work closely with Jibu’s head of training to develop first class training materials to build capacity of franchise teams
2. Coordinate delivery of training to new and existing franchise teams
3. Track franchise training needs and timely training delivery

6. Communication & information management

1. Ensure all franchisees receive JibuCo communication regarding things like business strategy, promotions, process, and that system updates are shared and implemented at all franchisees in a timely manner
2. Collect and maintain all franchise information; including impact tracking metrics
3. Ensure all franchisee-related queries are resolved
4. Ensure 100% franchisee and staff participation in JibuCo meetings/trainings

7. Project management

1. Successfully manage rollout of new franchise interventions, including IT tools, processes and procedures, etc.

Required Qualifications/Experience:

• At least 3 years of managerial experience
• Sales distribution experience, ideally for an FMCG company
• Project management experience
• Experience in customer-facing roles
• Entrepreneurship/business background
• Experience delivering training and capacity building
• Strong understanding of retail operations and retail best practices
• Excellent interpersonal and communication skills in order to build strong relationships with stakeholders and influence them
• Excellent IT skills (Microsoft Office, especially Excel and Powerpoint)
• Strong business and analytical skills
• Confident public speaker

Preferred Qualifications/Experience:

• Bachelors/Diploma in relevant subject
• Advanced degree a plus
• Franchise experience a plus
• Experience with FMCG
• Knowledge of local languages

Note: This position is open only to Kenyan nationals or persons holding a valid work permit for Kenya.

Compensation: Commensurate with experience.