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  • Posted: Mar 8, 2019
    Deadline: Not specified
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    JUMIA is an e-commerce startup with an aim to mimic Amazon’s success by delivering a wide range of items, from toys to generators across the African continent. Shortly after the startup of the business in Nigeria, JUMIA launched warehouses in four other growing countries which include: Egypt, Morocco, Kenya and Cote d'Ivoire.
    Read more about this company

     

    Operations Excellence IT Systems

    What’s this job all about?

    As an Operations Excellence Associate  your main responsibilities will be to training the team on new features developed by the Central IT Team.

    Main Responsibilities

    • Assist employees to set up systems or resolve issues
    • Troubleshoot system, network problems and diagnose
    • Provide support, including procedural documentation and relevant reports
    • Set up new users’ accounts and profiles and deal with password issues
    • Respond within agreed time limits to call-outs
    • Test and evaluate new technology and support the roll-out of new applications

    Required Skills & Qualifications

    • Ability to think logically
    • Excellent Oral and Written Communication Skills
    • Problem-solving skills
    • Strong Customer Focus
    • The ability to prioritize workload
    • Attention to detail
    • Bsc. Degree in  Information Technology, Software Engineering or related field from an accredited University
    • Adequate knowledge of the E-commerce industry would be an added advantage

    We Offer 

    • A unique experience in an entrepreneurial, yet structured environment
    • A unique opportunity to help build & shape a growing African ecommerce giant
    • The opportunity to become part of a highly professional and dynamic team
    • Unparalleled personal and professional growth (our longer-term objective is to train the next generation of leaders for our future internet ventures)

    Method of Application

    Interested and qualified? Go to Jumia on africainternetgroup.peoplehr.net to apply

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