General Admin and Customer Service Rep at Olivado EPZ Limited

Responsibilities

• Answer and direct phone calls
• Organize and schedule appointments
• Plan meetings and take detailed minutes
• Coordinating appointments and meetings and managing staff calendars and schedules.
• Develop and maintain a filing system
• Update and maintain office policies and procedures
• Maintain contact lists
• Provide general support to visitors
• Act as the point of contact for internal and external stakeholders
• Liaise with executive and senior administrative assistants to handle requests and queries from senior managers
• Manage large amounts of incoming calls
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Go the extra mile to engage customers
• Communicate and coordinate with internal departments

Requirements

• Proven experience as an administrative assistant or office admin assistant
• Proficiency in MS Office
• Excellent time management skills and the ability to prioritize work
• Attention to detail and problem solving skills
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multi-task
• High School Certificate; additional qualification as an Administrative assistant or Secretary will be a plus