Tours & Travel Consultant at Bonfire Adventures

Job Details

• Being amicable and approachable with flexible working hours.
• Being professional and assertive
• Being detail oriented
• Comprehensive industry knowledge
• Customer service
• Computer knowledge
• Interpersonal relationships
• Meeting deadlines

Responsibilities

• Responding to inquiries regarding hotels & safaris within 24hrs
• Create and sell innovative tour packages to meet market demand
• Prepare itineraries to the various destinations of interest
• Making flight quotations
• Doing tour bookings – both inbound and outbound
• Ensuring KWS park rules & hotel regulations are made clear to tourists
• Ensuring payment for each tour booking is received in advance or proper authorization is received from a corporate prior to credit sale
• Creating contact with hotels, car hire, sightseeing attraction and other service providers for best competitive contract rates
• Ensure bookings that do not mature are cancelled in time to avoid cancellation penalties especially for hotels
• Ensure clients’ special requests especially on accommodation & room specification, driver guide language, meals and others are
• pre-arranged. (eg. ensuring families are booked rooms closer together & pork is not served to Muslim guests etc.)
• Coordinating with other team in arranging flying & ground packages
• Making follow-ups for tour quotations
• Ensuring that tours quotations are competitive
• Inclusions, exclusions as well as terms & conditions of a quotation should be highlighted to reduce disputes with clients
• Any other duty as may be assigned from time to time.

Qualifications

• Certificate or diploma in Tour operations or tourism management or related field
• Over one year experience as Tour/travel consultant in a busy environment
• Ability to use various tours/hotel booking systems.
• IATA qualification is an additional advantage
• Experience in outbound tours is an advantage
• knowledge of GDS an advantage