Policy Development Specialist at Equity Bank Kenya

Job Description: 

Reporting to the Head of ICT Program & Governance, the role holder will assist the IT Department to align training and development programs with HR, work closely with department heads on the creation of policy and procedure documents and provide daily operations support to employees for both policies and systems documentation.

Job Responsiilities:

• Knowledge management of IT Assets/documentations in SharePoint
• Work with Enterprise architecture to ensure artifacts are maintained.  
• Maintain all policy and procedure documents to ensure accuracy
• Act as the subject matter expert on policies and procedures across Group IT
• Review IT approval forms process and implement in SharePoint or ERP system.
• Escalate system related issues to IT Department – track of actions points identified relater to policies and training.
• Work hand in hand with IT Department to resolve and support issues that are identified as a process and/or training need
• Support in follow up of new hire training as it relates to systems – standardized new employee training
• Provide continued education to employees in the form of lunch and learns, spot training, scheduled training
• Identify need for training and work with department heads to provide support
• Support in business technical user training.
• Create training documentation for Implementations
• Present training as needed for Implementations
• Monitor new process and/or system after implementation to ensure adoption

Qualifications: 

• Energetic, enthusiastic, self-motivator
• Strong communication and writing skills
• Must be able to problem solve
• Excellent interpersonal skills with ability to work well in both one on one and group situations
• Experience coordinating and managing scheduling tasks
• 3-5 years in similar job/ management or training experience preferred