Customer Service at Infinix

Job Description

• Responsible for overall operation of Jumia and Kilimall Shop.
• Reply the emails of our customers and partners.
• Respond to the live chats message of our E-commerce site.
• Follow up the fulfillment of orders.
• Help to solve the after sale problems.
• Operate the social media platform such as Facebook, X-club and so on.Reply  the comments and interact with our fans online.
• Planning and implementation of online activities such as the buying and gift, flashing deals and more activities like that.
• Complete other tasks assigned by the boss
• Working time would be 9 am to 7:30 pm. Must accept work overtime. Interviewee who did not accept working extra ours can not suit to this position

Key Competencies:

• Having working experience in the E-commerce platform company (Jumia or Kilimall) is a must.
• Have photo designing skills(proficient in using Photoshop) and video casting skills would be preferred.
• Accepting working overtime in the evening will be a big plus
• Fluent in spoken and written Swahili, and English. Good knowledge of Microsoft Office, computer operation and experienced with Excel formulas is an advantage.
• Self-starter and able to work with minimal supervision.

Experience Skills

• Degree holder in any discipline.
• Excellent interpersonal and customer service skills in English and Swahili.