Customer Care Executive at Kleen Homes Security Services

Job Purpose

To  is to ensure your company produces a profit and delivers services and products that satisfy and please

Responsibilities

• Responsible for formatting and collating of the tender documentation
• Design and presentation of the tender solutions
• Presenting tenders technical and sales documentation
• Apply for bid bond
• Contribute information and knowledge to the tender, in areas such as financials
• Checking flow and formatting of the overall tender and for ensuring that key business strengths are included throughout the documentation.
• Judge the tender and forward for approval
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
• Manage incoming calls, greet customers warmly and ascertain problem or reason for calling
• Resolve customer complaints via phone, email, mail or social media
• Act as the company gatekeeper
• Sell products and services, Generate sales leads, handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Go the extra mile to engage customers
• Utilize computer technology to handle high call volumes
• To work closely with the sales & marketing team on business prospects, during negotiation and sale, to monitor services and customer satisfaction levels
• To make regular visits on assignments to discuss with both the guards and the customer on services offered, solve any issues and/ or recommend improvement on areas of need
• To make reports on market  trends, competitor activities as well as pricing of various security products & services and accordingly advise
• Ensure action on areas recommended for improvement
• Receive and address all customer concerns
• Perform any other duties as may be assigned by the supervisor.

Team Leadership

• Delegate tasks to direct reports and set Key Performance Areas
• Monitor team performance and report on metrics and ensure all team members represent the company in the best light.
• Motivate and inspire team members
• Develop a strategy the team will use to reach its goal
• Present business development training and mentoring to business developers and other internal staff

Qualifications

• B.com ( Marketing/Public Relations option), Business Administration or any other degree in a related field
• Member of relevant professional body
• At least over years experience in Sales and marketing in service industry, three of
• Which in Public Relations
• Strategic in mindset with corporate focus
• Good negotiation and coordination skills
• Good people management skills
• Ability to carry out and interpret appropriately, market intelligence in a market with vibrant competition
• Ability to conceptualize, design and evaluate new approaches based on systematic information
• Ability to effectively supervise, motivate, train, mentor and performance – manage staff
• Good relationship building and decision-making skills
• Creativity, innovation and good analytical skills
• Good interpersonal and oral and written communication skills.