Relationship Manager at BuyRent Kenya

Job Summary

Be a team player and master your role in the team by ensuring our current and new clients are engaged to give them a positive and productive impact of our business, through regular interactions with them by putting their needs first at all times, and establish trust-worthy relationships for the mutual benefit with our business and our clients.

Reporting into: CEO/Sales Manager

Direct Reports: Sales Manager

Key Responsibilities

Organizational

• Communicate with CEO, Sales Manager, Marketing Manager, & CEO and share insights on Slack, Trello and general meeting
• Weekly strategic calls with CEO and Sales Manager
• Weekly ongoing task meetings with CEO

Reporting

• Client online marketing stats/ performance (internal & external) 

Functional

• Maintain good relationships with clients so that the business can maximize the value of those relationships.
• Identify key contacts at potential client companies to establish and foster a relationship.
• Participate in one-on-one meetings with clients to explain services in an effort to guide their choices
• Understand the problems and challenges of clients and identify ways the business could better address those needs.
• Grow the business by identifying new sales and business development opportunities.
• Seek opportunities to cross-sell or upsell to existing clients
• Monitor and assess the activities of our competitors to proactively satisfy and retain our clients
• Provide excellent service in order to maintain a positive reputation for the business
• Resolve any customer complaints in a prompt and professional manner
• Account management of Corporate Clients and Partners
• Set revenue targets and then develop and execute a strategy to meet those

Key Skills and Competences

Qualifications and Competencies

• Ability to build, foster, and maintain positive professional relationships
• Devotion to high-quality customer service
• Excellent interpersonal communication skills
• Keen analytical and research abilities
• Knowledge of relationship management best practices
• Problem-solving and conflict resolution capabilities
• Willingness to develop an in-depth understanding of the business and related services
• Bachelor’s degree in business, marketing, management, or related field
• 3+ years of experience in a corporate or customer service role
• Experience in the banking sector is a plus
• Outgoing and customer-oriented attitude