Cash and Trade Proc Analyst at Citi

Description

• Support the digitization processes in the department with a view to transform ASO in line with the global outlook.
• Signer database update in support of CitiDirect BE Digital Onboarding (2DO) process for Kenya
• Responsible for providing maintenance solutions for customer needs.
• Direct liaison and provide support to customers on account maintenance and account opening documentation queries.
• Handling of customer calls to advise customers on various account related queries.
• Timely resolution of queries raised to ASU and logging of the queries into STaRS for tracking.
• Initiation and participation in departmental projects that involve process improvement initiatives.
• Perform quality assurance review every month for all the accounts opened and publish review findings. Track any issues noted for closure/regularization.
• Perform quality MCA review in the absence of the departmental head and track any issues noted for closure.
• Provide support to other departments to ensure that customers’ exceptions are not only met but exceeded.

Qualifications

• Minimum- University Degree
• Intermediate understanding of all O&T departments
• Intermediate Computer Skills

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

Valuing Diversity:

Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success.

Citi is an Equal Opportunities Employer