Housekeeping Supervisor at Kenyatta University Teaching, Referral & Research Hospital

Ref: DCASHS/KUTRRH/13

Department: Administration

Section/Unit: Hospitality Services

Reports to: Hospitality Manager

Direct Reports:

1. Compound Supervisor
2. Floor Supervisor
3. Laundry Supervisor

Job Purpose

Reporting to the Hospitality Manager, the Executive Housekeeper job exists to oversee, coordinate and direct all house-keeping service within the KUTRRH.

Responsibilities

• Establish and implement operational standards and procedures for the section in collaboration with the public health and sanitation section of the hospital.
• Outsource cleaning services from service providers through service lending agreements in collaboration with the procurement office of the hospital.
• Outsource cleaning equipment and materials for gardens, floors and laundry, in collaboration with the procurement office of the hospital.
• Liaise with service lender and equipment vendors concerning conditions and service provision situations in the hospital.
• Ensure that work plans for cleaning staff are prepared in order to provide effective and efficient cleaning services in the hospital.
• Ensure that cleaning services are well coordinated and satisfactory among the different sections and units of the hospital.
• Inspect and certify cleaning services and works performed to ensure that they meet the established sanitation and hygiene standards of the hospital.
• Ensure orientation of outsourced cleaning staff with the hospital’s policies and procedures so that they can always act and do their work within the expected sanitation standards of the hospital.
• Receive and investigate cleaning service complaints and feedback from different end users and equipment, and take corrective action according to the policies and procedures of the hospital.
• Inspect and assess physical condition of hospital facilities in order to determine the type of cleaning work they require and if they require maintenance from engineering sections of the hospital.
• Ensure that cleaning equipment are always in good conditions for continuous cleaning service provision, and report any dysfunction to the hospital engineering division of the hospital.
• Ensure steady supply of cleaning materials such as soaps, detergents, disinfectants and deodorants for continuous cleaning services in the hospital.
• Prepare and disburse reports on cleaning services and service providers, and cleaning equipment and materials in the hospital.

Qualifications

• Diploma in Hotel Management or other Hospitality Services from a recognized institution.
• Higher Diploma in Hotel Management or other Hospitality Management Specializations from a recognized.
• Bachelors’ Degree in Hotel Management or appropriate Hospitality services from a recognized institution will be added advantage
• At least three years working experience in a similar role.
• Computer literate
• Knowledge of hospital operations
• Knowledge of relevant legislations
• Knowledge of professional standards

Soft skills required for the job:

• Communication skills
• Organizational skills
• Leadership skills
• Observation skills
• Analytical skills
• Ability to work under pressure
• Ability to work odd hours and odd days