Head of Department - Regional Sales at Safaricom Kenya

Description

Department Description

We are pleased to announce a vacancy for Head of Regional Sales & Operations within the Customer Operations Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Brief Description

The role will be responsible to deliver the P&L, Topline and Bottom-line growth for the Business Operations of the Region through superior Commercial acumen and excellence in operations. The role will provide Leadership to a team of cross-functional anchor (Consumer, Marketing, Technology, Enterprise, and Retail) and deliver Regional business goals of NPS (Dealer/Enterprise/Retail/Consumer/Network), Revenues, Market Share, Profit, Customer service, Network distribution and strong People leadership.

Detailed Description

• Responsible for achieving the consumer-commercial target of NPS, Gross Revenue, Net Revenue, EBITDA Cash Flow & growth in subscriber gross adds,
• Design and execute the business unit strategy &drive the performance of Safaricom Brand in the markets assigned
• Drive strategic partnerships and collaboration with internal cross functional leadership, external vendors and channel partners
• Develop innovative market development opportunities
• Lead and drive consistent market execution strategies and initiatives enabling excellence in operations across the region embedding the SEED execution standards
• Drive and champion all digital transformation strategies and initiatives in the region including the adoption of the Sales Force Automation initiative
• Support the enterprise ‘go to market’ channel structure at the region
• Play a leadership role in the Safaricom Foundation initiatives in the region
• Lead in the delivery of ‘Best Network for You’ customer promise for the Region
• Lead the team in creating and sustaining a work environment driven by an enabling coaching culture.
• Build and develop high performance teams and drive superior performance standards

Qualifications

Job Requirements

• Professional experience with large organization with at least 12 – 15 years as SBU / profit center head
  Should have experience in a range of group functions, including sales, marketing, brand management Financial Management; Network operations.
• As part of our recruitment process we will request the below documentation which will be required as soft copies at a later stage of the process.
• An updated CV with a confirmation of three referees- 2 must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field. If the referees are within the same organization that you are working with, you will need to confirm to us that it’s okay to contact them in writing (via email). This also includes all references within the Human Resources department.
• Scanned copy of certificate of good conduct from the CID (Less than 1 year old) - Applicable to Kenyans Only
• Scanned copy of certificate from Credit Reference Bureau (CRB) – Applicable to Kenyans Only
• Scanned copy of University Certificate or letter from the University requesting for internship
• Scanned copy of your National ID / Passport - Legal Form of Identification