Pre-Sales Engineer - Security (Checkpoint) at Westcon Contractors Ltd

Job Description

DUTIES & RESPONSIBILITIES

• Sales
  
  • Generate and provide customer quotations (verbally and in writing) as requested by the sales staff and business partners
  • Support the efficient promotion of differentiating Westcon Group value propositions through sales engagement and partner training
  • Provide presentation and demonstrations for end users on behalf of our business partners
  • Establish strong, productive vendor relations
  • In coordination with sales staff, proactively work within resellers to position product line and ensure comprehension of portfolio
  • Build visibility with vendors and customers to create a competitive distribution advantage for Westcon products
  • Work with full marketing team, vendor and sales to develop compelling programs and initiatives
  • Maintain competitive awareness of other vendor products and other distribution activity
  • Provide internal updates on a regular basis
  • Represent vendor's product effectively and accurately
  • Present vendor marketing programs and objectives to sales force
• Customer Support
  
  • Point of contact for customer inquiries regarding solution designs
  • Acceptance and resolution of queries received via the CRM ticketing system
  • Answering of telephone queries from the pre sales help lines
  • Liaise with and support all other internal teams
  • Provide monthly report on tracking business levels, product trends, promotions and top customer profile
  • Identify ways to build margin by means of bundling and developing new propositions
  • Assist where necessary with inventory and special orders
  • Assist with customer events as necessary
• Sales Support
  
  • Support sales team with product positioning
  • Work with sales team to understand product trends
  • Ensure customer operations have the necessary product and promotional information
  • Develop product presentations for the sales force
  • Work with product management to train Sales staff and Customers on specific vendors products
• Administrative/Self Development
  
  • Attend monthly sales meetings
  • Maintain regular contact with targeted customers
  • Present sales management with relevant reports and analysis
• Provide monthly reports
  
  • Track competitive issues and log of pricing issues, corrections, and results
  • Maintain and develop own knowledge of Westcon Group services portfolio through vendor and third party partners taken to market via the reseller channel
  • Provide input to training materials where necessary
  • Maintain appropriate vendor certifications to maintain accreditation in line with vendor programmes
  • Maintain knowledge of vendors pricing and channel support tools

Job Requirement

• Bachelor's degree in IT/Computer Science or equivalent
• Minimum of 4 years in the IT industry (similar role preferred)
• Technology, and sales support experience
• Relevant Technical certifications (Product Technical Specialist/ expert certifications)
• Strong problem solving skills, Ability and passion to concentrate on certain areas of technology driven by company technology objectives
• Must be able to communicate effectively and in a constructive manner with management, peers and coworkers (Good command of language - written and spoken)