Customer Service Manager at G4S

JOB INTRODUCTION:

Reporting to the Regional Operations Manager, the Customer Relations Manager will drive revenue growth and manage relations with the customers. The incumbent will also promote effective and efficient management of resources and work processes that will ensure all the contractual obligations to customers are achieved in a cost effective manner whilst the company prescribed procedures and standards are applied.

ROLE RESPONSIBILITY:

• Effective management of the financial performance and driving revenue growth by Identifying and exploiting new business opportunities in the area’s sphere of operations
• Efficient and effective operational management through adherence to G4S rules, regulations and  procedures Management
• Effective people and supervision of staff within the region
• Ensure maintenance of Customer service levels and customer retention
• Ensure health and safety at work through fostering and developing a positive safety culture at the work place

THE IDEAL CANDIDATE:

Knowledge and Qualifications

• A degree in Business Management or any other relevant qualification
• Two years in operations and customer services management within the Kenya market

Skills 

• Basic Financial skills
• Conflict Management skills
• Negotiation skills
• Microsoft Word – Intermediate level
• Microsoft Excel – Intermediate level (Advance level are advantageous)
• Microsoft PowerPoint – Basic level
• Google suite of products

Competencies

• Awareness of the marketing environment
• Delivering strategy
• Driving change
• Leading people
• Delivering performance
• Working with complexity
• Managing professionally
• Customer thinking
• Collaborating and Co-operating