Customer Service Associate at Adept Systems

Core Responsibility

• Order Management
• Managing the end-to-end Order-to-Cash cycle via ERP systems.
• Account Retention
• Maintaining B2B relationships with developers and distributors.
• Logistics Link
• Coordinating with dispatch teams to minimize lead times.
• Issue Resolution
• Resolving weight, quality, and delivery disputes.
• Telesales
• Daily calling of Retailers for order generation

Education:

• Diploma or Bachelor’s degree in Business Administration, Marketing, or a related field.
• A background or certificate in Civil Engineering or Building Construction is highly preferred to provide technical product support.

Experience:

• 1–2 years in customer service or sales, ideally within the manufacturing or construction sector.