Customer Support Officer – Energy Sector at Nexus Staffing Solutions

We are hiring on behalf of our client in the Energy Sector for a Customer Support Officer to join a dynamic and growing team. The ideal candidate should be professional, customer-focused, and highly organized, with the ability to manage client inquiries, coordinate service delivery, and ensure a positive customer experience.

This role is suitable for recent graduates and early-career professionals looking to build a career in customer service.

Key Responsibilities

• Respond to customer inquiries promptly and professionally 
• Coordinate service requests with technical teams 
• Maintain accurate and up-to-date customer records 
• Follow up on installations, maintenance, and customer complaints 
• Support the sales team in customer engagement activities 
• Prepare and maintain customer service reports 

Requirements & Qualifications

• Bachelor’s Degree in Business, Customer Service, or a related field 
• At least 1 year experience in customer support (internship included) 
• Strong communication and interpersonal skills 
• Professional telephone and email etiquette 
• Ability to multitask and manage client expectations 
• Proactive, organized, and detail-oriented 
• Ladies and Recent graduates are encouraged to apply

Key Competencies

• Customer relationship management 
• Communication and problem-solving skills 
• Attention to detail and organization 
• Ability to work in a fast-paced environment