Assistant Operations Manager at Text Book Centre (TBC)

REPORTING LINE

RETAIL STORE MANAGER

TRAVEL UPTO:

10%-20%

WORKPLACE

SARIT CENTER – NAIROBI KENYA

Text Book Centre is 55 years old and we aim at continuing to enrich people’s minds for another 55 years or more…

We will endure by reinventing ourselves and striving to satisfy and delight our customers and consumers while remaining true to our mission and values. As such, we are searching for an Assistant Operations Manager to assist the Flagship Retail Manager with all back-office operations.

This role requires an individual with the capability to multitask and facilitate execution of all back-office processes and procedures. S/he coordinates and manages daily and weekly activities of the operations team creating a high-performance culture that delivers and meets set business objectives.

Main Responsibilities and Accountabilities

• Plays a senior lead role in the execution of back-office processes in the retail store.
• Oversees all the product loading and offloading, stocks count and preparation arrangements for stock warehouse segmentation
• Monitors the quantity and quality of all products stored and carries out regular product physical random checks/inventory count for the store.
• Ensures proper security of warehouse products to deter pilferage and reduce shrinkage.
• Ensures all necessary licensing requirements are up to date and all health and safety regulations are adhered to.
• Provides on-going coaching, on the job training and motivation of team members and other store personnel as needed to achieve store goals
• Ensures all Standard Operating Procedures for transactions and interactions at the store are followed including but not limited to visual merchandise standards, checkouts, pickups, returns/exchanges/trade-ins, and recycling.
• Provides input on employee performance and development needs.
• Ensures effective management of all operations staff and ensures adequate staffing levels throughout the business cycle.
• Ensure that all operational issues, and other issues within the outlets, are addressed in an appropriate and timely manner.
• Measures and tracks the efficiency of all order fulfilment processes and manages the operational team to ensure all KPIs are met.
• Anticipates customer flow and work demands and redirects efforts and schedules to ensure proper coverage when and where needed.
• Maybe tasked to rotate through Merchandising and Specialty assignments for the purpose of cross-training and Staff development.
• Any other duties based on business needs as assigned by the manager in charge.

Experience

• 5- 10 years proven experience as an Assistant Branch/Shop Manager or similar position within the retail industry
• Adequate knowledge of store operations, all book categories, stationery and IT Products.
• Degree in Business Administration/Management or relevant field; MSc/MA/MBA is an added advantage
• Familiarity with people management, financial and customer service principles required
• Ability to create and analyze reports, spreadsheets and sales statistics
• Exposure/knowledge of E-commerce Business
• Excellent interpersonal, verbal and written communication skills
• Problem-solving attitude, with a can-do attitude
• Ability to persuade and influence, negotiate to obtain agreement, promote ideas.
• Ability to network and establish good relations with stakeholders
• Strong understanding of supply chain and warehousing processes, from needs assessment, through planning, category management, procurement, logistics and delivery, monitoring and evaluation.
• Strong overall knowledge and understanding of public procurement principles, financial and legal aspects of supply chain issues, ethics and risk management of Retail operations.
• Willingness to work in shifts- 6 days a week including weekends.
• Willingness to relocate/work in other branches as and when the company requires