E-Credit Tele Collection Officer at Co-operative Bank

• Consistently make outbound calls to E-Credit customers while adhering to laid down Bank’s collection call model and techniques.
• Actively monitor and manage the E-Credit arrears and closely work with Branches for follow up of 1-59 days past due loans, through the Regional structure and Retail & Business Banking Departments.
• Professionally negotiate with the E- Credit Customers to make payments.
• Provide timely feedback relating to customer or system issue to the Telephone Collections Manager.
• Champion and deliver world class customer experience by ensuring quality service delivery for customers within the bank’s Service Level Agreements.
• Ensure compliance with the Bank’s credit policy, remedial recovery processes and fair debt collections practices.

Qualifications

• A Bachelor’s degree in a business related field. Experience in sales will be an added advantage.
• Good analytical, negotiations and financial analysis skills as well as an excellent communicator with the ability to set and meet stretch targets and deadlines.
• Demonstration of in-depth appreciation of operational risk and quality standards while driving service excellence.
• Excellent understanding of financial statements and credit products in the Banking sector.
• Excellent interpersonal skills with the ability to build long term and trusted relationships.