Deputy Operations Manager- Workshop at PEAK Destination Management Company (DMC)

Direct Reports: Fleet Supervisor, Workshop Coordinator

Department: workshop

Location: Peak East Africa

Position Purpose:

The Deputy Operations Manager ensures the safe, efficient and effective management of the activities carried out by the workshop which includes vehicle and spares sourcing, maintenance and driver deployment, equipment management and operational activities.

Qualifications and Experience

• Auto mechanic qualification and experience with emphasis on heavy commercial vehicles.
• Fleet management
• Management training or experience desirable

Other Skills and Attributes

• A strong knowledge of Intrepid’s style of travel, operating systems and trips
• An understanding of regional culture and business etiquette
• The capacity to successfully troubleshoot mechanical problems from a remote location
• A capacity to make decisions independently
• Outstanding organisational and managerial skills
• An understanding of and commitment to customer satisfaction
• Excellent verbal communication skills and writing ability
• An understanding of and belief in Intrepid’s Responsible Travel philosophy
• Ability to handle a multitude of tasks that may be on the go at the one time

Annual Operational Accountabilities

• To formulate and direct vehicle maintenance strategies ensuring high standards are achieved
• Maintain the Risk Management activity within the workshop and yard areas and ensure equipment meets safety requirement
• Undertakes development of business plan of the vehicle repair, maintenance and replacement schedule
• Formulate and manage budgets relative to vehicle and workshop equipment maintenance and repair

Benchmark Measure

• Number of breakdowns – successfully completed trips
• Staff training, Safety audit
• Vehicle planning schedule developed and analysis done
• Workshop expenditure within budget

Performance Pay Goals

• Management of truck building project ensuring delivery dates are achieved.
• Ensure 100% of all drivers and workshop staff have undergone thorough training on RT and safety policies

Measures & Targets

• Completion of truck rebuilding before peak Season
• Safety and RT evaluations