Human Resource Manager at Directline Assurance Company Limited

Overall Purpose of the Job: The HR Manager is responsible for managing and providing leadership to the HR department, ensuring that all HR functions are conducted and delivered in an accurate and timely manner.

Key Roles and Responsibilities

1. Strategic Management & Leadership

• Provide leadership and direction in the management of human talent
• Develop and maintain a competitive environment that ensures availability of competent, committed, highly skilled and motivated workforce across the group
• Partnering with line management to help envision, articulate and implement strategic plans and priorities
• Continuously re-examine and improve policies, processes and procedures in order to achieve the best practices in HR and risk management
• Use technology (HRIS) to enhance and streamline HR information management and service delivery
• Risk management & controls
• Audit issues; external auditor issues;
• Manage end to end of people management processes and ensure standardization across the group/entities
• Manage organization development – organization structures
• Develop and regularly review HR & Admin strategic plan & team, HR & Admin manuals and HR & Admin operating model/structures

2. Manpower Planning & Recruitment

• Use of HRIS in all manpower planning & recruitment
• Policy development, review and documentation to fit HRIS
• Enforcement of recruitment process and procedures across the group
• Liaise with entities to prepare and implement a group-wide manpower plans and recruitment plan
• Continuous monitoring of headcount and budget management
• Implement and follow through Service Level Agreement with the entities
• Develop and enforce Attachment & Internship framework
• Internal Job Recruitment framework – policy, process and procedure
• Transfer framework to fit manpower planning & recruitment plans
• Management of unsolicited applications;
• Management of external recruitment agents & job adverts
• Competency, personality and other aptitude test processes and providers

3. Performance Management

• Use of HRIS in all performance management processes
• Policy development, review and documentation to fit HRIS
• Enforcement of performance management process and procedures across the group
• Liaise with entities to prepare and implement a group-wide Job descriptions and KPI in the HRIS
• JDs and KPIs are availed to all staff; signed off and in file
• Half-yearly and end of year appraisal process implemented
• Appraisal analysis against company/departmental performance
• Institute performance improvement system for under-performers
• End of year appraisals are linked to Training Needs Analysis
• Implement and follow through Service Level Agreement with the entities
• Critical roles, key people and succession planning programs aimed at optimizing organizational performance

4. Learning & Development

• Use of HRIS in all training & development processes
• Policy development, review and documentation to fit HRIS
• Manage all learning and development initiatives
• Link Training & Development with TNA from Performance Management process
• Group wide Training programs and budget
• Enforcement of T & D process and procedures across the group
• Liaise with entities to prepare and implement on-job training
• Training programs for all manuals and other legislation
• Manage employee on-boarding process i.e. induction & orientation training
• Interface with relevant internal and external training providers for delivery of training programs
• Revamp the APA Academy and other professional and academic sponsorships
• Develop innovative management trainee and succession planning development programs  Oversee membership to professional bodies

5. Compensation & Benefits

• Use of HRIS in all compensation & benefits processes
• Policy development, review and documentation to fit HRIS
• Developing and implementing compensation and remuneration management policies and procedures to attract, motivate and retain talent
• Employment and compliance to regulatory laws and reporting
• Payroll management
• Job Evaluation
• Salary structures and annual increment framework
• Provident/Pension benefits
• Medical benefits
• Employee Share Option Plan (ESOP)
• Club membership
• GPA/GLA
• Loans, advances and allowances
• Absence and Leave management
• Employee safety, welfare/wellness, CSR
• Recognition programs

6. H R Services & Communication

• Use and update HRIS on all D & G cases
• Management of Disciplinary & Grievance procedure
• Staff file management system
• HR mail registry and filing system
• Management of HRIS Employee Information modules
• Updated employee records in HRIS and changes as per employee changes on file
• Group-wide committee facilitation/employee communication
• In conjunction with Corporate Communications Department, champion various forums, communication platforms, staff conferences
• Staff communications
• Monthly and quarterly Group and Entity HR reports
• Employee safety, welfare/wellness, CSR

Person Specifications

Academic Qualifications

• Master’s degree preferably MBA will be an added advantage
• University degree in Human Resource Management or equivalent from an institution recognized by Commission for Higher Education

Professional Qualifications

• Diploma in HR or equivalent;
• Member of IHRM

Experience

• MUST have at least five (5) years’ Human Resource Management experience in a busy organization, three (3) of which must be at senior management level.
• Experience working in an insurance company will be an added advantage
• Excellent knowledge and understanding of contemporary HR principles and practices
• Working knowledge of IHRMIS
• Business/Department strategy formulation and execution
• Supervisory and leadership skills managing team/department performance and staff

Skills and Attributes

• High attention to detail and excellent analytical skills
• High integrity and ethical level; Able to maintain utmost confidentiality of information in their possession
• Excellent communication, interpersonal, negotiation and presentation skills
• Self-motivated, confident and outgoing personality
• Have great attention to detail and able to get things done to completion