Technical Services Team Lead at Schneider Electric

Job Purpose

These include maintenance of:

• Power equipment as uninterruptible power supplies, automatic voltage regulators, Transient voltage surge suppressors, rectifiers, inverter/chargers, and related electrical cabling and switchgear
• Precision cooling- in a rack, in-room and in a row and cold/hot aisle containment.
• Racks, power distribution units
• Data Centre Infrastructure Management and remote monitoring services

Main responsibilities

• Coordinating and managing the Technical department which includes workshop repairs, site surveys installations and commissioning of server rooms and data centers, site repairs and preventive maintenance services.
• Support serviceable Schneider equipment including but not limited to: electrical switchgear, HVAC/CRAC systems, UPS systems, PDUs, RPPs, BMS systems, PLCs, HMIs, Drives, security, access control, CCTV and fire alarm and suppression systems…
• Preparation of section budgets, tools and equipment management, spares sourcing and store quantity levels tracking for restocking.
• Scheduling and supervision of services in power protection, cooling and data center/ server rooms including site surveys, installation and commissioning, repairs and preventive maintenance services to a wide range of clients in a different sector
• Training and appraisal of staff, Planning and coordinating for specific product training at the manufacturer centers for extensive knowledge acquisition and licensing.
• an investigate remotely the origin of the breakdown and submit fixes (in a service bureau for example)
• Provide team leadership to a team of Field service engineers
• Plan training for field service representatives and ensure completion of assigned internal training.
• Do continuous performance reviews with the team and annual performance review submissions.
• Provide technical and career mentorship to team reporting to you.
• Represent the services department in meetings and cross-functional initiatives as a delegate or deputy of field services operations manager
• Approve timesheets, absence, and requests of N-1 reports in consultation with Fields services operations manager.
• Perform other duties as assigned

Role Requirement

• Diploma in Engineering or related fields
• At least has 5-10 years’ experience in Technical Services lead role with experience in data center infrastructure services
• Relevant experience with critical systems infrastructure equipment (i.e. electrical switchgear, diesel generators, UPS systems, electrical distribution, chillers, cooling towers, air handlers, fire detection/suppression or building monitoring systems).
• Possess a valid driver's license
• Verifiable hands-on technical work experience required
• High level of technical knowledge of electronic/electrical component theory. Knowledge of HVAC systems and applicable application software knowledge is preferred.