Call Center Agents (Telesales) at Apollo Agriculture

Key Responsibilities:

• Make outbound calls to interested farmers to educate them about Apollo services with the goal of signing them up.
• Accurately capturing of farmers/customers profile into the system, including a detailed sales survey.
• Verify farmers' loan packages prior to disbursement.
• Diligently handle farmers’/ customers’ inquiries via telephone and or SMS.
• Manage and resolve farmers’/customers’/partners' complaints.
• Provide farmers and prospective clients with product and service information by clearly explaining procedures; answering questions and queries; providing information in accordance with the Company's policies and procedures.
• Identify and escalate priority issues that need to be handled at a different level, and do the necessary follow up of customer concerns.
• Accurately document all customer interaction information according to standard operating procedures as the Company shall detail to you from time to time.
• Ensure high quality results but adhering to standards and guidelines as well as identify customer service process gaps and recommend improvement in procedures. In case of process gaps where a possible solution is not in sight, you can escalate it to the relevant team to follow up.
• Treat farmers with respect and maintain high standards of customer care while attending to your duties.
• Take care of the company's assets that are accorded to you indicciudally as well as those meant for common use.

Requirements: 

Experience in sales is desired