Training Officer.Passenger Handling at Kenya Airways

Description

The ideal candidate will organize, conduct and evaluate training and development programs to enhance organizational and individual performance of operational personnel and commercial customers.

Key duties and responsibilities will include;

• Developing and reviewing passenger handling training program for conformance to industry standards and regulations.
• Conducting a training needs analysis to address training gaps.
• Developing a training schedule to facilitate effective planning of programs.
• Liaising with relevant stakeholders to enable smooth coordination of training.
• Conducting training programs in accordance with the approved syllabi / curriculum to ensure staff gain the knowledge and skills to perform their roles.
• Prepare, administer, mark examinations and communicate results.
• Prepare reports on all trainings conducted to enable continuous evaluation of programs and facilitate decision making.
• Submit training records that are complete and accurate within the stipulated timelines.
• Monitor and evaluate implementation of training to ensure effective transfer of skills and identify further training needs to continuously improve performance.
• Organize training logistics including learning materials and venue arrangements.
• Issue certificates and/ or transcripts to qualified participants to ensure compliance with Kenya Airways standards and procedures.
• Deliver commercial training programs to contribute to the achievement of overall departmental revenue targets.
• Maintain competency, qualification and where required, certified in both the subject matter required to deliver.
• Support in the review of operational manuals to ensure compliance with regulatory requirements, industry standards and company training standards within operational areas.
• Act as subject matter expert for the business with regards to Passenger Handling and issues.
• Create a learning culture by always engaging learners and their managers.

Qualifications

• Bachelor’s degree or Higher Diploma or Diploma
• Must possess Airline Passenger Handling training
• Five (5) years in operations with three (3) years in a supervisory role in Passenger Handling role.
• Instructional Techniques and instructional Design and delivery skills.
• Excellent communication, interpersonal and presentation skills
• Ability to lead self
• Demonstration of motivational skills and ability to transfer the same to learners.
• Proficiency in MS Office productivity skills.

Key Performance Indicators 

• Delivery of scheduled classes to ensure operational personnel are competent and certified in compliance with the regulations and company standards.
• Revenue generation targets
• Completion of training records within the stipulated timelines
• Effectiveness of programs in relation to functional performance requirements (Return on investment)
• Training calendar created and shared
• Programs are delivered to individual training needs
• Prepare and review of training programs
• Enhance the leadership skills for supervisory personnel in operational areas
• Enhance business skills
• Adhering to the approved budgets
• Internal customer satisfaction through level 3 

See Kenya Airways Salaries and Employee Benefits