Customer Success Specialist Manager at Global Upside

Global Upside is hiring for a Customer Success Specialist Manager for one of the leading client Headquarters is located in San Diego, California . It is $25M revenue company.

Market leader in security workforce management solution that combines front-line vigilance with back-office intelligence in a single, end-to-end solution.

What we are looking for :

• Customer Success Specialist is responsible for a seamless and positive onboarding to adoption lifecycle for clients through exceptional training and “Best Practice” coaching.
• He/She will communicate and collaborate with team like Sales, Support, and Product teams to ensure flawless client onboarding and actively support customer retention goals.
• Perform initial customer on-boarding, either onsite or remotely, and provide additional training as required to ensure successful client adoption of GuardTek applications.
• Through a period of discovery, partner with client to ensure understanding of unique objectives to effectively customize their platform, to the extent possible
• Advocate internally with staff and externally with clients to share “best practices” through in-person meetings and webinars
• Establish a trusted, strategic advisor relationship with each assigned client and drive continued value encouraging retention and growth.
• Identify client critical goals or other key performance indicators and guide customers through implementation of objectives and goals.
• Effectively solve for unexpected challenges, balancing both customer needs and system abilities.