Reporting to the Head of Institutional Banking Division, the role holder will be responsible for driving business growth (Asset, Liabilities and Customer numbers), revenue and Profitability for the Institutional Banking Sector. He/she will also be required to implement the Institutional Banking Business Development initiatives within the Corporate Division, influence business by determining innovative solutions, leverage best practice and assimilate with proven practices to ensure exceptional customer experience and efficiencies.
Implement the Institutional Banking Business Development initiatives in line with the Banking strategy and business growth plan.
Identify opportunities for growth and new business acquisition through market research, analysis and networking.
Develop, grow and maintain a strong client and transaction pipeline and convert these to businesses that achieve customer satisfaction, the banks financial budgets and strategic goals.
Actively market and drive the uptake of the Institutional Banking services and products to new and existing clients. Identify opportunities for cross-selling of relevant products and services.
Ensure day-to-day client relationship management and engagement with customers to foster a good and lasting business partnership of the customer and the Bank.
Promote excellent customer experience by driving and advocating customer requirements through the various functions in the bank to deliver high service standards that delight the bank’s customers.
Ensure full compliance with Institutional Banking standards while adhering of the Bank’s policies and procedures.
Partner with Regional Management, Branch Management teams and Support Functions to increase market share of the Institutional Banking segment with regard to customer numbers, products, service consumption and revenues while proactively reducing the non-performing loan book.
Collaborate with Branch Managers and ensure to drive account utilization and sustainable deposits.
Drive transactional income from Institutional Banking clients through effective customer service and cross selling the Bank’s products and services.
Establish profitable banking relationships with Institutional Banking clients by providing high quality banking and other financial services where the Bank operates
Provide feedback to Management on Institutional Banking market analysis and segmentation with regards to products, credit risk evaluation and customer feedback among others.
In liaison with other stakeholders, ensure quality portfolio management by effective identification of risks and their mitigations.
Conduct preliminary credit reviews and make recommendation for new and existing facilities in line with the Bank’s credit policy and Institutional Banking Compliance guidelines.
Regularly monitor performing/non performing accounts within the assigned portfolio.
Support and coordinate post disbursement loan monitoring.
For the above position, the successful applicant should have the following:-
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