Senior Relationship Manager Custody Services at KCB Bank Kenya

Main Duties & Responsibilities 

• Source New Business, expand and retain existing client relationships with a focus on global custody business, to increase market share and profitability.
• Ensure financial and business growth targets assigned are achieved.
• Ensure customer satisfaction, retention, and identification of repeat and new business opportunities.
• Responsible for managing designated portfolio of clients through continuous reviews and identification of client needs.
• Provide service to customers about account information, and queries raised.
• Facilitate problem resolution with specialized units.
• Contract review and negotiation with current and potential clients.
• Source and prepare tenders / presentations for potential business opportunities.
• Ensures all client KYC/AML documentation is up to date.
• Identify and manage the risks associated with global custody services business. 
• Provide a service focused, knowledgeable and experienced point of contact for new and existing clients.
• Attend Client meetings, Annual General Meetings, new business pitches and make presentations as appropriate.
• Work closely with the Client investment committees and Fund secretaries to bolster good working relationship.
• Ensure that all Custody Reports are submitted to clients as per SLA timelines. 
• Responsibility for resolution of audit matters for custody services clients. 
• Ensure billing and collection of revenue for custody services rendered
• Maintain high level integrity and ethical standards – Uphold highest levels of integrity and ethical standards.

EDUCATION AND EXPERIENCE

• University Degree from a recognized institution.
• Capital Markets Program Certification (CISI) at least Level 1
• Trustee Development Program Certification (TDPK)
• Seven (7) years’ banking experience in the Financial/banking sector. 
• 3 years working in bank operations.
• 5 years in Relationship Management in local/global Custody Services.
• 5 years stakeholder management skills.
• 3 years in Business Tender processing end to end.
• Excellent problem-solving.
• Excellent emotional intelligence skills 
• Strong persuasion, management, and communication skills
• Strong organizational skills 
• Creative approach, with the ability to anticipate challenges and develop innovative solutions