Accident and Body Repair Manager at Stratostaff

Key areas of Responsibility

• Ensuring that all work is performed in accordance with the Brand standards and Company regulations.
• Maintaining relationships with insurance companies and adjusting to settle claims quickly and fairly.
• Reviewing estimates prepared by estimators to ensure that they are reasonable and within industry standards
• Managing the daily operations of the body shop, including hiring, training, and all other aspects in relations to the Job requirement.
• Providing efficient customer service to customers who have had accidents, helping them through the claims process, and explaining the repair process.
• Managing a team of technicians and other employees to ensure that they are performing their jobs efficiently and effectively.
• Ensuring that all vehicles are repaired within timeframes specified by insurers or by the Company.
• Ensuring that all repairs are done at reasonable costs, that quality control standards are met, and that customer satisfaction is maintained
• Estimating costs of repairs to be sure that the price is fair for both the shop and the customer.
• Optimize equipment use by avoiding waste of consumables.
• Optimize task allocation.
• Ensure that waste is properly sorted.
• Ensure that equipment and zones for which he has responsibility are properly maintained.
• Draw up quotations and supervise the preparation of release slips for parts and supplies
• Ascertain Spare Parts availability and monitor release.
• Ensure that warranty procedures and loyalty-building products are properly managed.
• Act as an interface between management and the workshop in general, and between reception and mechanics/electricians in particular.
• Bring the team together periodically to optimize involvement in the results and enhance the quality of the work performed.
• Participate, with line managers, in the personnel-evaluation process to identify development potential and suggest appropriate training courses.
• Conduct all other duties as allocated by the After-sales Manager.

 MINIMUM REQUIREMENTS:

• Bachelor’s degree in Engineering from a reputable learning institution.
• A thorough understanding of the processes involved in repairing vehicles is necessary for a body shop manager.
• 5-7 years experience in a similar position in the automotive industry.
• Business-specific expertise (technical).
• An understanding of commercial and customer requirements.
• Good interpersonal skills.
• Should be Innovative.
• Strong communication skills and IT fluency.
• Excellent organizational skills.
• Ability to flourish with minimal or no supervision.