Accident & Health/Travel Insurance Manager at American International Group, Inc. (AIG)

Your contribution at AIG

• Reporting to the Managing Director, the Accident & Health/Travel Manager will play a pivotal role in Strategic Management of the product tower, including setting up departmental budgets and targets and achieving them in terms top and bottom Lines.
• This role develops and implements strategies to maximize penetration, volume/growth and profitability of Accident and health products (Individual and Group Personal Accident; Individual and Corporate Travel Insurance; Hospital Cash). The role requires extensive leadership skills and extensive experience in the consumer lines insurance segment and must understand and drive the distribution of the same.

Duties & Responsibilities: -

Business Operations

• Prepare and execute production and expense budgets in agreement with country management.
• Grow the Accident and Health Individual book of business utilising alternate forms of Distribution (Direct, Digital and agency)
• Manage and grow the Accident and Health business, and to ensure compliance with established and agreed upon performance objectives.
• Manage all expenses within budget. Continuously work to reduce the expense ratio through constant attention to efficiencies and opportunities to maximize productivity
• Create the vision for A&H business in Kenya and establish strategic business plans to achieve profitable growth in line with country targets.
• Monitor and analyse the A&H portfolio, the coordination and preparation of monthly, quarterly and year end reports with comparison to budgets.
• Interface with support units and inter-dependent departments to ensure the smooth workflow and maximize the full utilization of the management systems.
• Sets expectations and parameters for Analysis of:
  • Insurance markets and our competitive position in those markets.
  • Market trends and identifying areas of opportunity for expansion of existing products and introduction of new products.
  • Country performance and identifying areas in pricing and/or underwriting that needs to be revised due to competitor programs, rates and/or actions.
• Develop and maintain strong personal and professional relationships with clients and support distribution teams to build strategic relationships.

Performance Management

• Set objectives for direct reports and ensure that staff objectives / KPI’s are aligned to business goals
• Ensure that appropriate training and development is provided to meet regulatory requirements and build technical skills for delegation of underwriting authority.

Talent Management

• Work with HR and local management to ensure that staff development plans are in place with feedback and follow-up.
• Manage succession planning to develop & retain talent and build bench strength.

Audit and Compliance

• Ensure adherence to audit requirements
• Ensure adherence to regulatory and compliance requirements

What we’re looking for:

• Bachelor’s degree in Marketing/Insurance or Business from a recognized institution.
• Insurance Technical Qualifications CII/ACII or AIIK
• Marketing professional qualifications is an advantage.
• Insurance Industry knowledge including underwriting concepts, local practices, and processing essentials.
• At least 7 years relevant experience in Insurance, with a minimum 3 year’s management experience.
• Proficient in IT applications widely used for business.
• Demonstrate experience driving growth through innovation – use of data analytics and insights in decision making.
• Experience in building relationships and influence with diverse cultures