Account Coordinator, Enterprise at Uber

About the Role

As an Account Coordinator you will work efficiently and effectively with our Account Managers to drive results in revenue growth, operational excellence, and customer service. Account Coordinator will work closely with restaurant partners, the restaurant support team, product, sales, marketing and operations to manage and optimize restaurant relationships and provide maximum value for both Uber and its partners.

What the Candidate Will Need / Bonus Points

What the Candidate Will Do

• Improve or innovate new processes by identifying operational areas of improvement to keep the customer team as efficient as possible
• Coordinate projects that leverage data to develop an in-depth understanding of our customers (compelling ‘stories’ and synthesized insights) and coordinate initiatives to generate demand for the business. Identify opportunity areas, influence cross-functional partners, and execute projects to deliver sustained and material growth
• Own external partnerships with key industry partners in various industries to drive mutually beneficial business objectives that benefits our consumers and stakeholders
• Run geo level growth initiatives, understand business context and market opportunity, surface gaps and opportunities, and develop business plans to build cross-functional alignment on actions to improve customer success and business growth
• Own post campaign analysis, and communicate the outcomes / insights to various stakeholders to aid strategic decisions that lead to improved customer campaigns
• Understand, track, and improve metrics such as customer lifecycle, quality, and profitability
• Stakeholder management to assist coordination and alignment for promotions, acquisition, engagement and re-engagement of customers
• Drive brand visibility and awareness through support with strategic top-of-mind awareness campaigns
• Internal and External Advocate. Be the Account Managers go-to person and navigate internal processes to provide the best outcome for the client and our market
• Bring your analytical A-game. You’ll be building business models, performing analysis with Account Managers to understand trends, provide actionable insights, and track productivity and success of initiatives to ensure we’re driving toward the best possible outcome
• Handle the big picture, and the tiny details. You’re organized and always on top of your deadlines to ensure nothing gets missed. You also have an eye to the big picture and flourish by creating new ways to add to existing partnerships
• Drive initiatives. You will drive and support key initiatives across our business teams to grow strategic and long term opportunities with our various partners. This involves wearing many hats and jumping in to help your teammates when the needs arise
• Read between the lines. You’ll be working with stakeholders from various teams such as product, marketing, operations, legal, finance etc.
• Support Account Managers with day-to-day interactions of top tier partners
• Employ critical thinking and creative problem-solving skills to navigate relationships

Basic Qualifications

• Minimum 2 years of sales, account management or other relationship management experience
• Desire to work with top restaurants and building a business together
• Extraordinary listening, communication and persuasion skills
• Problem solving skills: when you see a problem, you work hard and think out of the box until you fix it
• Data driven attitude: capable to run analysis and/or understand data and transform it into relevant insights
• Focus on business strategy, innovation, digital marketing, analytics
• Have experience working with diverse teams
• Have experience working on cross-functional projects
• Proven analytical thinking, project management skills, and exceptional organizational skills are essential
• Curious and creative mind that has the ability to think strategically and tactically, with attention to detail
• Tenacity to develop ideas independently and thrive in a fast-paced start-up environment is essential for success
• Stakeholder Management: Engaging, informing, and gaining the support of various stakeholders. Taking time to build helpful relationships; earning the respect and trust of others within the organisation through strong emotional intelligence

• Planning & Organizing: Appropriately prioritising and planning of projects and/or tasks that maximise the benefit for the organisation. Setting up and maintaining systems to appropriately structure and keep track of tasks and projects

• Project Management: good organization & time management skills

• Highly autonomous: able to work with minimal oversight
• Strong Presentation Skills (written and oral)
• Background in Marketing and/or Data Analytics
• Solid understanding of Google Suite applications (Docs, Sheets, Slides)

 Preferred Qualifications

• Strong background in client facing roles or customer support
• Experience working with SQL