Account Coordinator, Uber Eats Kenya at Uber

About the Role

The Kenya Eats team mission in 2022 will be to grow profitably. To that affect we are working on topline order and GB growth. This candidate could help us grow orders by improving selection on the app.

Uber Eats' path to success is a result of a hyper local presence, involving both our restaurant and retail partners and courier partners. The Account Coordinator embodies this strategy by driving the growth of specific cities and areas, with a focus on driving the best selection of merchants & experience of the marketplace.

This role is a rare opportunity to support the growth of Uber Eats with a strong sense of ownership. This role calls for a rare combination of operational mindset, savvy number-crunching, and outstanding relationship management. You should thrive in an "all hands on deck" environment, love solving problems, thrive in startup culture, and above all be passionate about our restaurant partners.

What you'll do:

1. Drive our business performance by focusing on improving the experience for restaurants and retail partners using our platform
2. Ensure we have the best restaurant and retail offering and optimize their operational performance
3. Product Adoption (Ads, offers...)
4. Foster deep relationships with top restaurant and retail partners, identifying and acting on opportunities to take their delivery business to the next level
5. Drive on-the-ground knowledge and context about the country you operate into the wider Uber Eats team
6. Tackle or escalate complex operational issues for timely resolution for our top restaurant and retail partners
7. Act as an ambassador of Uber Eats mission, brand, and product

What you need:

1. Bachelor's degree or equivalent in business, marketing, or a related field. Master's Degree a plus
2. At least 1 year of professional experience in Account Management, Business Development, Marketing, Operations, or similar
3. Passionate about working with top restaurants and building a business together
4. Highly autonomous - able to work with minimal oversight
5. Outstanding listening, communication, and organizational skills
6. Data-driven decision-making mentality and sound commercial judgment. Experience working with Google Sheets/Excel
7. High adaptability to change and ability to execute quickly
8. Strong communication and interpersonal skills
9. Project management and analytical skills

At Uber, we ignite opportunity by setting the world in motion. We seek big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. Should you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together!

If you have a disability or special need that requires accommodation, please let us know.