Account Executive - Nairobi at Booking.com

What You’ll Be Doing

• Pro-active communication with partners in your region by telephone and by internal messaging to assist with the development of Booking.com’s business
• Responsible for a portfolio of partners where you are the first point of contact, answering questions and following up when needed
• Responsible for maintaining a stable relationship with the accommodation partners (i.e. frequent performance calls and contact to ensure they offer Booking.com’s customers the best availability and competitive pricing)
• Be knowledgeable on Booking.com’s products so that their benefits and usage can be explained to Partners
• Identify opportunities for partners that will help improve Booking.com’s business by using its internal segmentation to prioritise
• Help identifying new potential partner leads and pass these leads on for further follow up
• Responsible for taking Customer Service escalations which relate to their managed portfolio and solving these in the most efficient manner for the business, partner and customer
• Support the organisation of events, such as workshops and webinars, for partners. Also expected to attend and participate in the partner events for their managed portfolio

What You’ll Bring

• Strong and engaging communication skills
• Solution oriented and results driven
• Ability to influence partners over the phone to implement suggestions;
• Strong work ethic; self-directed and resourceful
• Proactive, flexible and capable of working independently as well as working in a team
• Ability to prioritise own workload and efficiently manage their time
• Eye for accuracy and ability to be analytical

Language: English, Swahili written and verbal:

• Knowledge of Amharic or French will be considered a plus

In Return, We’ll Provide

• A performance-based company with competitive salary and bonuses
• A great platform for learning and development
• The opportunity to work with some of the brightest minds from all over the planet