Account Executive (Referral Partnerships) at My 1health

• We are seeking a proactive and dedicated Account Executive to join our Referral Partnerships team. In this role, you will be entrusted with a portfolio of referral partners, with the responsibility to nurture these relationships, support their success, and encourage their growth in referring more patients to our network. The ideal candidate will excel in relationship management, possess a strong understanding of partner needs, and be committed to creating mutually beneficial outcomes that align with our mission to provide exceptional healthcare access. With the ambitious goal of expanding our network to over 10,000 partners globally, including a strong emphasis on building our presence across Africa, this position is key to driving our program's success and impact in markets worldwide.

Key Responsibilities

• Portfolio Management: Take ownership of managing and nurturing relationships with a designated portfolio of referral partners. Ensure their needs are met and that they are fully engaged with our program.
• Partner Success: Implement strategies to support referral partners in achieving success within our network. Provide them with the necessary tools, resources, and support to maximize their referral potential.
• Growth Development: Work closely with partners to identify opportunities for growth. Encourage increased referral activities through targeted initiatives and incentives.
• Performance Monitoring: Track and analyze partner performance to identify trends, areas for improvement, and success stories. Use data-driven insights to guide strategic support and intervention.
• Feedback Loop: Serve as a primary point of contact for referral partners. Gather feedback on their experiences and needs, facilitating continuous program improvement.
• Cross-functional Collaboration: Collaborate with marketing, business development, and other relevant teams to align efforts and enhance the overall effectiveness of the referral partnership program.
• Training and Onboarding: Assist in the onboarding of new referral partners, ensuring they understand the program's benefits, processes, and how to succeed.

Requirements

Must Have

• Bachelor’s degree in Business Administration, Marketing, or related field.
• Proven experience in account management, sales, or a customer success role, preferably within the healthcare sector or partnership-based business models.
• Exceptional interpersonal and communication skills, with the ability to build and maintain strong relationships.
• Strong analytical skills, with the ability to interpret performance data and make informed decisions.
• Experience in managing and growing business relationships.
• Proficient in CRM software and Microsoft Office Suite.
• Highly organized, with the ability to manage multiple accounts and priorities effectively.
• A self-starter with a high level of initiative and the ability to work independently.

Nice to Have

• Previous experience in the healthcare sector or working with referral programs is a plus.
• Fluency in a second language.