Account Manager at Baran Telecom Networks Kenya Limited

The Technical Account Manager is responsible for managing and maintaining strong relationships with key clients,ensuring successful solution implementation, handling account management, payment collections, and client review meetings. This role requires a strong background ability to bridge the gap between technical solutions and customer needs.

Responsibilities:

• Serve as the primary technical contact for key clients, ensuring their needs are met with appropriate solutions.
• Collaborate with the sales and business development team to identify business opportunities and provide technical insights for proposal development.
• Work closely with the engineering and product/service teams to communicate customer feedback and drive improvements in service delivery.
• Work closely with the Program Manager to manage project timelines, deliverables, and client expectations to ensure successful implementation of projects.
• Ensure customer satisfaction through regular check-ins, proactive communication, and identifying areas for improvement.
• Follow up on and collect payments from clients for delivered projects or completed milestones.
• Attend meetings with clients to discuss project progress, technical solutions, and business needs.
• Prepare and deliver technical reports, documentation, and client presentations.

Requirements

Minimum Previous Experience:

• 4+ Years of experience in B2B & B2G Account Management in technical consulting, or telecom infrastructure solutions.
• Proven experience in technical sales and account management.
• Strong understanding of telecommunications, networking, power systems, or related technologies.
• Ability to communicate complex technical concepts to both technical and non-technical audiences.