Account Manager (Communications) at iHub

Role Purpose Statement

To operate as a point of contact for all project matters specific to communications with internal and external stakeholders. The Communications Associate will oversee the planning and implementation of initiatives and strategies that drive overall awareness, reach, and growth.

Key Responsibilities

• Serve as the lead point of contact for all communications requests. 
• Develop optimization strategies that increase digital presence and reach for different projects.
• Analyze communication strategies, identify strategic weaknesses, and make
• recommendations for improvements
• Collaborate to plan digital campaigns to build communities and drive overall reach and growth.
• Interact with stakeholders via the company's social media accounts and identify trends in customer interactions.
• Set key performance indicators (KPIs) for campaigns, such as targets for conversion, and measure a campaign's performance against the KPIs.
• Create reports to track the company’s growth across digital platforms.
• Collaborate to create well-structured content, meeting deadlines and following style specifications for online and print publications.
• Develop trusted advisor relationships with key account stakeholders.
• Ensure the timely and successful implementation of strategies according to stakeholders’ needs and objectives.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree or Higher Diploma in Communications, Public Relations, Marketing, Business Management, or relevant field with 4 years experience
• Solid experience with CRM, digital marketing, and social media software. 
• Well-developed organizational, IT and administrative skills
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization
• Experience delivering solutions to communication needs.
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
• Ability to research and understand complex subject matter to produce succinct, engaging copy for different audiences
• Effective interpersonal skills and ability to work on own initiative within set guidelines and as part of a team.
• The ability to build relationships and influence others based on sound professional knowledge.
• Excellent listening, negotiation, and presentation abilities.
• Strong verbal and written communication skills.