Account Manager at Ecobank Kenya

JOB PURPOSE

The Account Manager is responsible for managing and nurturing existing relationships with Ecobank's remittance and fintech partners. This role involves ensuring partner satisfaction, driving revenue growth, and fostering long-term partnerships. The manager plays a crucial role in maximizing the value of existing relationships and contributing to the overall success of Ecobank's remittance business.

KEY RESPONSIBILITIES

• Manage and maintain relationships with existing remittance and fintech partners, ensuring their satisfaction and loyalty.
• Proactively identify opportunities to increase revenue and deepen partnerships with existing clients.
• Collaborate with partners to develop and execute joint business plans and strategies.
• Provide ongoing support and assistance to partners, addressing their needs and resolving any issues promptly.
• Monitor and analyze partner performance metrics to identify areas for improvement and optimization.
• Work closely with internal teams (e.g., Product, Marketing, Operations) to ensure a seamless partner experience and delivery of services.
• Contribute to the development and implementation of strategies to enhance partner retention and satisfaction.
• Stay informed about industry trends, regulatory changes, and competitor activities to maintain a competitive edge.
• Ensure that all account management activities adhere to relevant regulatory requirements and internal policies.

JOB PROFILE

Education

• Bachelor’s degree in business, Finance, Economics, or a related field.
• MBA or postgraduate qualification in International Business or Strategy preferred.
• Professional certifications in Sales, Business Development, or Fintech are a plus.

Experience

• Minimum of 3 years of experience in account management, ideally within the remittance, fintech, or financial services industries.
• Strong background in relationship management and customer service.
• Experience in international markets and understanding of cross-border financial services.

Skills and Personal Attributes

• Proven ability to build and maintain strong relationships with clients and partners.
• Excellent communication and interpersonal skills, with the ability to effectively interact with individuals at all levels.
• Strong customer service orientation and problem-solving skills.
• Ability to manage multiple accounts and priorities simultaneously.
• Strong analytical skills to assess partner performance and identify opportunities for growth.
• Familiarity with digital platforms, fintech solutions, and innovation in financial services.
• Fluency in English is essential; proficiency in French is beneficial.
• Ability to thrive in a fast-paced, dynamic environment with a proactive and flexible approach.