Account Manager (HR Focus) at Sheer Logic

Key Responsibilities

Client Relationship Management

• Build and maintain strong, longlasting client relationships within the HR sector
• Serve as the primary point of contact for assigned HR accounts, ensuring clients receive exceptional service and support
• Understand client needs & objectives, providing tailored HR solutions to meet their specific requirements
• Regularly meet with clients to discuss their HR needs, address concerns & identify opportunities for growth

Account Growth & Development

• Identify & pursue opportunities to expand services within existing HR accounts
• Collaborate with the sales & marketing teams to develop strategies for account growth & new client acquisition
• Negotiate contracts & agreements to maximize revenue while ensuring client satisfaction
• Monitor account performance, analyze data, & report on key metrics to ensure targets are met

HR Expertise

• Provide expert advice on HRrelated matters, including recruitment, talent management, employee engagement, & organizational development
• Stay updated on HR industry trends, best practices, and regulatory changes to offer clients the most relevant and effective solutions
• Work closely with the HR team to ensure seamless delivery of HR services to clients

Project Management

• Oversee the implementation of HR projects, ensuring they are completed on time, within scope & to the satisfaction of the client
• Coordinate with internal teams to deliver customized HR solutions that align with client goals
• Manage multiple accounts & projects simultaneously, prioritizing tasks & managing time effectively

Client Satisfaction

• Proactively address client concerns and resolve issues in a timely & professional manner
• Conduct regular client feedback sessions to assess satisfaction levels and implement improvements where necessary
• Ensure high levels of client retention through exceptional service & relationship management

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field
• Proven experience as an Account Manager or in a similar clientfacing role, with a focus on HR
• Strong understanding of HR principles, practices, and legal requirements
• Ability to manage multiple clients & projects simultaneously
• Excellent communication, negotiation, and interpersonal skills
• Strong problemsolving skills & attention to detail
• Proficiency in Microsoft Office Suite and CRM software