Account Manager at Kantar

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Job Details

A senior role in the Consumer team focusing on ad hoc quantitative studies and the following:

• Client management and development
• New Business Development with targets for sales and revenue
• First point of contact for the client on a project
• Run projects with minimal senior supervision
• Line management responsibility and some involvement in departmental management, including being a representative/ advocate for the department
• Responsibility for growth tool implementation

KEY OUTCOMES

Development of Client relationships:

• Maintain and nurture client relationships
• Develop new business from existing clients
• Good understanding of client business and market
• Manage and promote delivery to client expectations

Financial management:

• Accountable for managing projects and team to drive positive GM and profit
• Pricing for success and profit
• Works with internal and external clients to identify cost effective solutions
• Targets for sales and revenue

Proposal process:

• Accountable for creation and integrity of proposal and pitch
• Responsible for turning complex research approaches into workable & profitable solutions

Project management / Fieldwork:

• Suggest process improvements to suppliers and team
• Drive integration of team members to deliver excellence
• Clarify and manage roles and budget within project team
• Oversee change to meet business and client needs
• Manage the creation & review of materials to meet client needs
• Manage multiple projects simultaneously with minimal supervision

Analysis/reporting:

• Generate insight and recommendations that demonstrate knowledge of client’s world and are based on client need

Analyse data patterns in detail to understand significance and identify appropriate action (Quality Assurance)

Leadership, team and people management:

• Attend weekly inter-departmental sales meeting
• Manage and assist team in developing account strategy
• Seek opportunities to share learning and coach/mentor team
• Ensure direct reports have objectives & development plans to support team goals and company strategy
• Assist in recruitment and development of staff in line with team and company needs

Communication:

• Actively listen and communicate openly with clients and internal teams
• Clearly and persuasively communicate complex issues, internally and externally
• Clearly and accurately write reports, presentations and proposal documents
• Deliver presentations to senior clients

Client target:

• Manage projects & team to contribute towards achievement of financial targets.

Client contact:

• Client relationship development
• Key client contact on standard projects

Team contact:

• Co-ordinate management of resource
• Responsible for performance management of direct reports
• Involved in recruitment of team members

Supplier contact:

• Manage key supplier relationships

Learning & Development:

• Implement a learning culture through sharing skills and coaching
• Personal focus on people management and client relationship development skills

CAPABILITIES  

• Bachelor’s Degree, preferably in Market Research, Marketing, Statistics, Economics, Business or a related field
• Brand Guidance, Brand Strategy and CX experience
• Confident analysis and presentation skills
• Ability to advise the client and solve problems
• Negotiation skills
• Strong proposal and presentation writing skills
• Knowledge of corporate financials
• Knowledge of core Kantar products
• Excellent project management skills
• Strong coaching and people development skills
• Empowers others by instilling a sense of ownership
• Leads by example
• Promotes team spirit