Oasis Outsourcing BPO is a social enterprise based in Nairobi, Kenya. Our Business Process Outsourcing Model helps businesses, institutions, organizations, and government entities outsource non-core but critical business processes such as data annotation, customer support, and outsourced human resources.
We do this while creating employment for youths and...
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The Account Manager is responsible for ensuring exceptional client experiences by managing strategic relationships, overseeing onboarding processes, and providing compliance support. This role acts as the primary liaison between clients and internal teams, ensuring seamless service delivery, issue resolution, and continuous improvement through feedback analysis.
Key Responsibilities
Client Relationship Management: Build and maintain strong relationships with strategic clients, acting as their primary point of contact and ensuring their needs are met.
Client Onboarding: Oversee the onboarding process for new clients, ensuring a smooth transition and integration into the company's services.
Issue Resolution: Address and resolve any client issues or concerns promptly and effectively, ensuring high levels of client satisfaction.
Compliance Support: Work closely with the HR Compliance team to ensure clients are compliant with local, national, and international regulations, providing guidance and support as needed.
Collaboration: Work closely with cross-functional teams, including sales, operations, and HR, to ensure integrated service delivery and support business objectives.
Client Feedback: Gather and analyze client feedback to identify areas for improvement and implement necessary changes.
Requirements
Client service and account management expertise
Comfort working with global clients and diverse regulations.
Ensure accuracy in documentation and compliance steps.
Payroll process knowledge.
Exceptional client relationship and consulting abilities.
Proven skills in change management and communication/persuasion.
Quickly identify root causes and propose effective solutions.
Prioritize issues and act promptly.
Work effectively with cross-functional teams.
Business acumen with critical thinking and problem-solving.
Effective time management.
Project management experience.
Strong organizational abilities.
Proficient in Microsoft Office and productivity tools.
College degree in Business Administration, HR, or related field.
Certification program or relative in Prism and PEO industry preferred.
1+ years of experience in client relationship management, compliance or HR services
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