Account Manager, Retention at Minet Kenya

Purpose for the Job

To achieve the divisional objectives, under Client Relations and Scheme Retention.

Duties and Responsiblities

• Ensure renewals are carried out within 60 days to renewal date.
• Organize and attend renewal meetings and include all value-adding riders and features.
• Ensure clients queries are handled within two days or earlier.
• Organize and attend review meetings as per the service level agreements. Followed by minutes or file notes within agreed time lines, and ensuring all action items are actioned accordingly.
• Business retention of 100% within allocated portfolio with organic growth of 10% per year
• Perform other duties as assigned.
• Collect all premiums within 30 days of cover placement.
• Conduct at least one member education session for all allocated accounts per year.

Key Result Areas

• Credit Control. Timely collection of premiums.
• Business retention.
• Client engagement. Build relationships.
• Exemplary client service.

Key Competencies

• Insurance Knowledge
• Sales and Marketing Skills
• Customer Service Orientation

Knowledge And Skills Required

• Good communication skills.
• Good assessment, analytical and problem-solving skills.
• Ability to interact at all levels / stakeholder management.
• Business Awareness – Financial markets.
• Proven planning, co-ordination, and time management skills.
• Keen and attention to detail.
• Three (3) to five (5) years’ experience in Insurance.

Professional and Academic Qualifications

• Bachelor’s degree in business related field.
• Diploma in insurance.