Account Manager at Sian Roses

Job Description

• We are looking to recruit a passionate, results-driven Account Manager to join our dynamic team at Sian Flowers. The successful candidate will be based at our Nakuru – Njoro farm and will play a key role in driving customer satisfaction, revenue growth, and business development aligned with our company’s mission and vision.

Job Purpose

• To acquire, build, retain, and develop a strong customer base that contributes to sustainable revenue growth and overall profitability.

Key Responsibilities

• Build and maintain strong, long-term customer relationships through consistent communication and timely resolution of inquiries.
• Understand customer needs regarding product specifications, preferred varieties, pricing, and more. Handle negotiations and plan orders accordingly.
• Identify new sales opportunities within existing accounts and propose additional product lines and offers to grow the portfolio.
• Coordinate with the Credit Control Manager on payment terms and monitor account statuses.
• Manage the order process—from order requests and farm coordination to advising on shortfalls and preparing accurate packing lists and invoices.
• Address and resolve customer complaints promptly, providing timely feedback and raising claims as needed.
• Prepare sales reports, analyze trends and forecasts, and coordinate seasonal planning (e.g. Valentine\'s, Mother’s Day).
• Conduct both local and international client visits; attend major flower shows to strengthen client relationships and market understanding.
• Visit other flower farms and breeders to expand product knowledge and stay updated with market demands.

Requirements

• Bachelor’s degree in Sales and Marketing or a business-related field from a recognized institution
• Membership with the Marketing Society of Kenya (MSK) or a relevant professional body.
• Minimum 5 years’ experience in Sales and Marketing, with at least 1 year in the horticulture industry.