Administrator - Operations & HR at Classic Mouldings Limited

Role Summary

The Administrator will play a central role in overseeing HR processes, coordinating office operations, managing front office duties, and supporting company leadership with high-level administrative functions.
This position requires a proactive, dependable, and detail-oriented professional who can manage multiple responsibilities while maintaining professionalism and discretion.

Key Responsibilities 
Executive & Administrative Support

• Provide direct administrative support to the Directors and senior leadership.
• Manage calendars, coordinate internal and external meetings, and prepare reports or briefing materials.
• Draft and manage correspondence, presentations, and official documentation.

Human Resource Management

• Oversee recruitment, onboarding, performance reviews, and staff development initiatives.
• Maintain up-to-date personnel records, contracts, and compliance documentation.
• Monitor employee attendance, manage leave schedules, and support staff welfare programs.
• Support in conflict resolution, team structure development, and adherence to internal policies.

Front Office & Client Coordination

• Serve as the first point of contact for clients, suppliers, and partners.
• Answer and direct phone calls professionally and manage all front office communication.
• Ensure the reception and meeting areas reflect the company’s brand and values.

Office & Operations Management

• Oversee procurement of office supplies and operational materials.
• Ensure office systems (filing, inventory, communications) run smoothly.
• Liaise with transport, logistics, and external service providers to coordinate daily operations.
• Supervise support staff including drivers, office assistants, and cleaners.

Corporate Communications & PR Support

• Coordinate official communications, company notices, and executive memos.
• Support Directors in planning corporate events, meetings, or external engagements.
• Maintain confidentiality and represent the company with professionalism.

Qualifications & Experience

• Bachelor’s Degree or Higher Diploma in Business Administration, HR Management, Communications, or a related field.
• Minimum 3 years of relevant experience in an administrative, HR, or front office coordination role.
• Experience in a dynamic, fast-paced work environment with multiple reporting lines is an added advantage.

Key Competencies

• Professional Communication: Fluent in English and Kiswahili, with excellent verbal and written communication skills.
• People Management: Strong interpersonal skills with the ability to lead, delegate, and support others effectively.
• Organizational Excellence: Highly organized, detail-oriented, and able to manage competing priorities under pressure.
• Tech Proficiency: Skilled in MS Office (especially Excel, Outlook, Word), with the ability to quickly learn internal systems.
• Discretion & Integrity: Demonstrates sound judgment and absolute confidentiality in handling sensitive matters.
• Self-Driven: Takes initiative, anticipates needs, and handles responsibilities with minimal supervision.