Customer Care Executive at Corporate Staffing

Responsibilities.

• Welcoming customers and attending to their needs in a warm and friendly manner
• Answering the office telephone in a courteous manner.
• Responding to queries that come through the emails
• Filling and following up on job cards and film requisition forms.
• Making customer quotations and issuance of tax invoices and payment receipt
• Manage large amounts of incoming phone calls.
• Generate sales leads.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.

Key Qualifications.

• A Degree/Diploma in Business Management.
• Must have at least 3 years’ Customer Service experience in a busy environment.
• Excellent Communication skills.
• Innovative and solutions oriented.
• Proven experienced in selling service.
• Strong leadership qualities.
• Honest and with strong integrity.
• Ambitious, connector and a go-getter.
• Intelligent, quick learner and quick thinker.
• Good Customer service skills.
• Must be a good problem solver.
• Good interpersonal skills.
• Must have the ability to multi-task.
• Good crisis management skills.
• Ladies are encouraged to apply.