Customer Care Executive at Machakos Imaging Centre

KEY DUTIES & RESPONSIBILITIES

• Receive and assist patients professionally.
• Register patients and manage imaging appointments.
• Explain procedures, preparation, and report timelines.
• Handle inquiries, billing, payments, and SHA/insurance processes.
• Coordinate with imaging staff and doctors.
• Maintain accurate records and patient confidentiality.

REQUIRED SKILLS & QUALIFICATIONS

• Diploma in a business related course.
• A minimum of two years of working experience in a similar role,
• preferably within a busy hospital or healthcare front office/reception.
• Familiarity with Medical terminology: Knowledge of basic medical terms and procedures is often preffered.
• Experience with Healthcare Software: Basic proficiency in handling hospital management systems or electronic health record systems (e.g HMIS, Medisoft, or Health Information Systems).