Open Recruitments at Machakos Imaging Centre

KEY DUTIES & RESPONSIBILITIES

• Warmly welcome patients and visitors, provide information, directions, and offer support, particularly to anxious individuals.
• Ensure an efficient flow of patients through the department by coordinating check-ins and check-outs and notifying clinical staff of patient arrivals.
• Book, schedule, and reschedule patient appointments and procedures using the relevant hospital systems.
• Register new patients and verify/update existing demographic and insurance information in the Electronic Patient Records (EPR) or patient administration systems.
• Strictly adhere to data protection and confidentiality policies when handling sensitive patient information.

REQUIRED SKILLS & QUALIFICATIONS

• Diploma in a business related course.
• A minimum of two years of working experience in a similar role, preferably within a busy hospital or healthcare front office/reception.
• Familiarity with Medical terminology: Knowledge of basic medical terms and procedures is often preffered.
• Experience with Healthcare Software: Basic proficiency in handling hospital management systems or electronic health record systems (e.g HMIS, Medisoft, or Health Information Systems).

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KEY DUTIES & RESPONSIBILITIES

• Receive and assist patients professionally.
• Register patients and manage imaging appointments.
• Explain procedures, preparation, and report timelines.
• Handle inquiries, billing, payments, and SHA/insurance processes.
• Coordinate with imaging staff and doctors.
• Maintain accurate records and patient confidentiality.

REQUIRED SKILLS & QUALIFICATIONS

• Diploma in a business related course.
• A minimum of two years of working experience in a similar role,
• preferably within a busy hospital or healthcare front office/reception.
• Familiarity with Medical terminology: Knowledge of basic medical terms and procedures is often preffered.
• Experience with Healthcare Software: Basic proficiency in handling hospital management systems or electronic health record systems (e.g HMIS, Medisoft, or Health Information Systems).