Openings at Corporate Staffing

Responsibilities.

• Welcoming customers and attending to their needs in a warm and friendly manner
• Answering the office telephone in a courteous manner.
• Responding to queries that come through the emails
• Filling and following up on job cards and film requisition forms.
• Making customer quotations and issuance of tax invoices and payment receipt
• Manage large amounts of incoming phone calls.
• Generate sales leads.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.

Key Qualifications.

• A Degree/Diploma in Business Management.
• Must have at least 3 years’ Customer Service experience in a busy environment.
• Excellent Communication skills.
• Innovative and solutions oriented.
• Proven experienced in selling service.
• Strong leadership qualities.
• Honest and with strong integrity.
• Ambitious, connector and a go-getter.
• Intelligent, quick learner and quick thinker.
• Good Customer service skills.
• Must be a good problem solver.
• Good interpersonal skills.
• Must have the ability to multi-task.
• Good crisis management skills.
• Ladies are encouraged to apply.

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Key Responsibilities

• Understand Mifos/fineract Process flow.
• Analyze user requirements and designing scalable, testable and maintainable software solutions.
• Installation, modification and customization of Mifos/ fineract application.
• Writing functional and operational documentation.
• Reviewing code written by junior colleague and/or teammates.
• Integrating existing applications to client systems.
• Integrating new and existing applications to third party systems (Mpesa, Core Banking system, CRB etc.).
• Work closely with other colleagues, such as project managers, UX/UI designers, other developers, systems analysts, Product owners and sales and marketing professionals to develop client and in-house solutions.
• Review new technologies to identify their impact and fit within our existing solutions or future development.
• Continually update technical knowledge and skills.

Key Performance Indicators

• Ability to understand Mifos/Fineract Process Flow 
• Ability to Customize Fineract/Mifos and other
• Systems according to the customer requirements.
• Uptime ratio.
• Ability to understand upcoming issues and fixing them
• Ability to deploy within set time on the set environment when needed.
• Ability to work on Java applications both existing and new to meet set requirements.

Key Qualifications

• BSc degree in Computer Science, Engineering or any relevant field.
• Experience of 3+ years.
• Strong understanding of Jira, GIT source control.   Familiarity with the GIT flow branching process is an added advantage.
• Strong knowledge of MIFOS. Fineract application, algorithms and data structures
• Strong experience with task queuing using RabbitMQ or Apache Kafka
• Proof of having implemented/worked on Mifos/fineract Java project.
• Strong analytical and reasoning skills with an ability to visualize processes and outcomes
• A passion for solving problems and providing scalable solutions
• Excellent knowledge in developing software in Java/Spring Boot Framework
• Working knowledge in Micro-service design principles
• Strong experience with test-driven development.
• Strong experience with using debugging and logging tools
• Experience in software monitoring and performance tooling (caching and caching strategies. Etc.)
• Excellent Working knowledge of relational databases design and implementation using MySQL and Oracle.
• Strong Linux skills (Configuration, Installation, etc.).
• Working knowledge in containerization technologies will be an added advantage.
• Ability to document requirements and specifications.
• Outstanding all-round communication skills and ability to work collaboratively.

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Responsibilities

• Develop and implement aggressive sales strategies and executing plans 
• Develop long lasting strategic relationships with the target customers 
• Ensure that customer experience is given top priority and develop proper feedback mechanism 
• Achieve target penetration of selected customer base across all counties 
• Collectively, with your team, ensure that the monthly/quarterly/annual targets are achieved 
• Ensure full utilization of sales & marketing tool to grow sales 
• Recruit, develop and mould sales representatives. 
• Set and monitor achievement of sales targets 
• Fully participate in business development and sales for the division 
• Continually assess the sales processes to identify improvements and efficiencies. 
• Keeping an eye on competitors and improvising techniques to defeat the competition. 
• Utilizing sales data analytics to improve decision making and performance 
• Identify training and coaching needs of your team and organising relevant training/coaching. 
• Fully implement the Fundi Initiative 
• Proactively work with the team to ensure debt collection is within credit periods. 
• Conduct staff performance appraisal as prescribed by HR. 

Qualifications & Experience

• Minimum of a University Degree. 
• At least seven years of successful sales experience particularly in manufacturing industry and/or construction industry; two of which in senior sales position 
• A diploma or any other qualification in sales & marketing would be added advantage 
• Proficiency in Microsoft applications such as excel, PowerPoint and Word 
• Team player and good interpersonal skills 
• Excellent communication skills and networking skills 
• Capacity to perform in a highly pressurized environment 
• Demonstrated record of managing successful sales force 
• Well-groomed and articulate 
• Strong presentation skills 
• Excellent organizational and Planning skill 
• Good data analytics skills 
• Demonstrated capacity to adapt fast to a new environment 
• Must have a good understanding of role of Emotional Intelligence in people management 
• Must be proactive and a good listener 
• Very good in Relationship Building 
• Have “a can do” attitude 
• Must a quick leaner 
• Previous experience in the construction industry would be an added advantage.